Repairs and Warranty

Boyd Cycling stands behind every product we sell and we want you to be completely satisfied with your purchase. Boyd Johnson personally tests every product during research and development, and it is only after the designs receive his final approval that they are released for production and sale to our customers. To offer our clients peace of mind, we are pleased to offer the following warranty on all our wheels:

If you need to submit and RMA to have a wheel serviced, repaired, or replaced, please fill out the form here.
SUBMIT RMA

Crash Replacement Policy

Anybody who owns a Boyd Cycling wheelset, regardless of age, condition, or where they bought the wheels is eligible for a crash replacement at a reduced price. Our goal is to always get the customer back up and riding again if some sort of damage occurs.

Most of the times in the occurrence of a crash, the rim is what needs to be replaced. For this we have the simple pricing as follows.

Carbon rim crash replacement - $250
Alloy rim crash replacement - $100

The crash replacement includes a new rim and labor to rebuild. If the wheel is over one year old we will strongly suggest replacing all the spokes as rebuilding on old spokes is never a good idea. If you are using a previous generation rim or hub, you must replace all spokes as the spoke size will not be the same. In this case we include replacement spokes at $2 per spoke. 

Every crash replacement will include new nipples at no charge.

If the crash replacement is replacing a hub, a detailed pricing estimate will be given prior to any work being done as this can be harder to diagnose ahead of time. We do our best to keep costs down for the customer but also make sure the wheels are fully operational again.

In the case of the wheel being totaled (both hub and rim are no longer good) we will offer our trade in program where you can receive 20% off towards the purchase of a new wheelset.

Shipping to Boyd Cycling and return shipping is not included.

The crash replacement is available at any time for a wheel in any age, any condition, and for any reason. Whether it's a crash or you ran over the wheel with your car, we will get you back and riding again for a very reduced price.

Carbon Wheel Warranty (2018 and up)

Our wheels are built from a lifetime of cycling passion for a lifetime of riding enjoyment so we offer a limited lifetime warranty with each carbon wheelset from 2018 to current. Yes, we said "lifetime" three times because we want you to know we really mean it. Now onto the fine print.

Lifetime Warranty covers manufacturing defects in materials and workmanship when riding the wheels within the scope of their designated use and applies to original purchaser only.

 

Alloy Warranty

Boyd Cycling provides a 2 year (24 month) warranty on all alloy wheels. If the purchaser discovers within this period a defect in materials or workmanship, please notify Boyd Cycling promptly so the matter can be corrected. Boyd Cycling reserves the right to provide replacement parts or products or, in the event that Boyd Cycling is unable to repair the product to conform to this limited warranty, we will – at our sole discretion – provide a replacement product.


Fine Print


This warranty does not apply to any defects caused by negligence, misuse, alteration, abuse, accidents, running it over with your car, your dog chewing the wheel, etc. We also do not cover damages resulting from improper shipment (other than first shipment at time of purchase), improper storage, use not consistent with the original intent for the product, neglected or poor maintenance, improper assembly, assembly with non-compatible products, normal wear and tear, or modifications to the original product. This warranty specifically excludes surface finishes and cosmetic treatments including but not limited to surface finishes and decals.
In the event of legal action, the sole proper venue for all claims or disputes under this warranty shall be contested in the courts of the State of South Carolina.

Warranty does not cover broken spokes or worn out bearings. While we ensure all builds are at the highest quality, but there are many outside forces that can affect both of those. We also do not manufacture the spokes or bearings. We will gladly assist in getting you up and running if a spoke or bearing goes out on you, but these both fall under the “wear and tear” categories. 

The exception is the Enduro XD-15 Hybrid Ceramic bearings (which are an upgrade option). Any wheel that has been altered, improperly maintained or installed, used with Yellow Swissstop Brake Pads (carbon rim brake only), or modified from its original build will not be eligible for this warranty. 

 

Limitation of Liability

 

The sole remedy for breach of the limited warranty set forth herein is Boyd Cycling repair, replacement as described herein. In no event shall Boyd Cycling be liable for any other damages or liability, including special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory, and including damages arising from or related to any physical injury to person or property. Some states do not allow the exclusion of incidental or consequential damages, so the above exception may not apply to you. This warranty, and statutory law, gives the consumer specific legal rights and those rights may vary from place to place.

Return Policy

 

If you are not satisfied within 30 days, the wheelset can be returned to Boyd Cycling for a complete refund of the original purchase price minus original shipping charges. Customer is responsible for shipping back to Boyd Cycling. If the wheels are more than 30 days old, then the policy is to repair and replace the wheel should a problem arise. Refunds will not be given on wheel sets that have been ridden or used more than 30 days.

 

Submit RMA

If you need to submit and RMA to have a wheel serviced, repaired, or replaced, please fill out the form here.
SUBMIT RMA

You will receive an RMA number and we will promptly be in contact to get you sorted.