Warranty and Returns

Boyd Cycling stands behind every product we sell and we want you to be completely satisfied with your purchase. Boyd Johnson personally tests every product during research and development, and it is only after the designs receive his final approval that they are released for production and sale to our customers. To offer our clients peace of mind, we are pleased to offer the following warranty on all our wheels:
Boyd Cycling provides a 2 year (24 month) warranty to the original purchaser against defects in workmanship and/or materials. If the purchaser discovers within this period a defect in materials or workmanship, please notify Boyd Cycling promptly so the matter can be corrected. (Valid proof of purchase is required). Boyd Cycling reserves the right to provide replacement parts or products or, in the event that Boyd Cycling is unable to repair the product to conform to this limited warranty, we will – at our sole discretion – provide a replacement product.
This warranty does not apply to any defects caused by negligence, misuse, alteration, abuse, accidents, running it over with your car, your dog chewing the wheel, etc. We also do not cover damages resulting from improper shipment (other than first shipment at time of purchase), improper storage, use not consistent with the original intent for the product, neglected or poor maintenance, improper assembly, assembly with non-compatible products, normal wear and tear, or modifications to the original product. This warranty specifically excludes surface finishes and cosmetic treatments including but not limited to surface finishes and decals.
In the event of legal action, the sole proper venue for all claims or disputes under this warranty shall be contested in the courts of the State of South Carolina.

Warranty does not cover broken spokes or worn out bearings. While we ensure all builds are at the highest quality, but there are many outside forces that can affect both of those. We also do not manufacture the spokes or bearings. We will gladly assist in getting you up and running if a spoke or bearing goes out on you, but these both fall under the “wear and tear” categories.

Limitation of Liability

The sole remedy for breach of the limited warranty set forth herein is Boyd Cycling repair, replacement as described herein. In no event shall Boyd Cycling be liable for any other damages or liability, including special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory, and including damages arising from or related to any physical injury to person or property. Some states do not allow the exclusion of incidental or consequential damages, so the above exception may not apply to you. This warranty, and statutory law, gives the consumer specific legal rights and those rights may vary from place to place.

Return Policy

Wheels are covered by a two year policy from the date of purchase for the original owners (proof of purchase required). If a wheel set has not been ridden within 30 days it can be returned to Boyd Cycling for a complete refund of the original purchase price minus original shipping charges. Customer is responsible for shipping back to Boyd Cycling. If the wheels have been ridden, then the policy is to repair and replace the wheel should a problem arise. Refunds will not be given on wheel sets that have been ridden or used.

Include rim type, depth and spoke count (if you know it).

Include your current shipping, billing address and phone number.

Upload pictures so that we can help identify the product and/or issue you're having.

Return Procedure for Wheels

Below is the standard operating procedure for shipping back any wheels to Boyd Cycling for either crash replacement, service, or for warranty purposes. Follow these directions and your wheels will be protected, and we’ll be able to service your claim much quicker.

Before before sending in wheels:

  1. Remove all accessories and components from the wheels! This includes tires, tubes, cassette, brake rotors, skewers, wheel magnets, etc. Please do not send any tubular wheel with the tire still glued on, the tire will be removed and thrown away. It’s ok to leave rim strips on a clincher wheel.
    We are not responsible for returning any accessories or components if sent in with the wheel.
  2. Clean the wheels before sending them to us, it’s just courteous. We would never send you a wheel covered in dirt and chain grease.

Boxing the wheels.
Always make sure that you use axle protectors in the end caps. If you don’t, the hubs will penetrate through the box and your hub will be susceptible to damage. Almost every bike shop has some wheel axle protectors.

No Packing Peanuts! They get stuck in the wheels, they make removing the wheel from the box impossible, they are bad for the environment, and they make us cry.

Use a wheel box. It should be easy to find a wheel box and many bike shops will have one lying around. Custom cutting and taping a box may seem like a good option but it doesn’t protect the wheels while in transit. A wheel box will be designed to protect the wheel so you don’t have to use other methods (like
packing peanuts).

Write your name on the wheel box. A lot of times people will ship from a UPS shipping facility, which will NOT have your name on the label. This is why having an RA number and your name clearly on the wheel box is so important.

Shipping the wheels.

You can ship the wheels to us at:
Boyd Cycling
115 Welborn St.
Greenville, SC 29601

If you are shipping from a different country, make sure you mark on any customs papers that the wheels are for repair and there is no commercial value. Any customs charges incurred by Boyd cycling will be billed to the shipper.

Other things that help.
Make sure we have a current address on hand. Including a note inside the box with your information (name, address, phone number, and email address) ensure that if we have any questions we can easily contact you. It’s our goal to get the wheels back to you as quickly and efficiently as possible, but having help with this is greatly appreciated.

Also, did we mention no packing peanuts?